Reference

Terms That Govern Your slo2 Account

These terms set out what you agree to when you open and use a slo2 account, including how deposits via bKash, Nagad, and Rocket are handled and what access depends on your local law and eligible region.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessOne account per personSubject to local law

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TERMS QUERIES

Questions About These Terms

If something in these terms is unclear — whether it is about your account status, a wallet transaction that did not clear, or what the eligibility rules mean for your region — reach out through any of the channels below. We will respond with a straight answer, not a copy-paste of the policy.

Live Chat Open the chat widget from any page on slo2. Fastest path for account and wallet questions during active hours.

Email Support Write to our support address for detailed terms queries or to request a record of your account activity and transaction history.

Help Centre The Help Centre covers common terms questions — account eligibility, wallet verification steps, and what triggers a review.

What These Terms Actually Cover

slo2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on slo2, you confirm that you meet the eligibility requirements for your region and that your use of the platform is permitted under the laws that apply to you. We do not make representations about legality in any specific jurisdiction — that

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is your responsibility to verify before you proceed. These terms cover how your account is created and maintained, how wallet transactions through bKash, Nagad, and Rocket are processed, what conduct is expected, and the circumstances under which an account may be suspended or closed. Deposits sent
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via bKash, Nagad, or Rocket are matched to your account once the transfer reference is confirmed on our end — do not close the payment app before the confirmation screen appears. Withdrawals follow a verification step where the receiving wallet number must match the one registered
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to your account. Any mismatch will hold the withdrawal until you contact support. We may update these terms when our services change; continued use of your account after a posted update means you accept the revised version. If you disagree with any change, close your account
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before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security and Your Rights

Your account data is stored with encryption in transit and at rest. We do not share your wallet details — bKash number, Nagad number, Rocket number — with third parties outside of what is needed to process your transaction. You have the right to request a copy of the data we hold on your account by contacting support via email. Account retention follows a standard inactivity policy: accounts with no login activity for an extended period may be flagged for review, and you will be notified before any action is taken.

Data Handling Account and wallet data is encrypted. We use it only to operate your account and process bKash, Nagad, or Rocket transactions — nothing else.

Access Requests Email support to request a copy of your account data or transaction history. We respond within a reasonable timeframe.

Account Security Each login triggers an OTP to your registered mobile number. If you did not request it, change your password and contact support immediately.

Policy Updates We post term changes on this page before they take effect. Continued account use after the effective date means you accept the update.

Common Questions on Our Terms

These are the questions we hear most often about how the terms apply to real account situations — wallet mismatches, eligibility, data requests, and what happens when terms change.

Access and eligibility depend on your local law and the region you are in. We do not confirm legality for any specific location — check what applies to you before opening an account.

Update your registered wallet number through account settings before making a withdrawal. A mismatch between your registered number and the receiving wallet will hold the payment until support verifies the change.

No. One account per person is a firm rule under these terms. Duplicate accounts are subject to suspension and any balance may be withheld pending a review.

Email our support team with your registered account details and a data request. We will compile your account and transaction history and send it to your registered contact within a reasonable period.

Mismatched wallet details, suspected duplicate accounts, or activity that conflicts with these terms can trigger a review. We notify you before taking action where possible and explain what is needed to resolve it.

We post updates on this page with an effective date. If you use your account after that date, you have accepted the revised terms. Close your account before the date if you do not agree.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your slo2 Account

Questions About These Terms

Account Security and Your Rights

Common Questions on Our Terms

01 Do these terms apply to me if I am in Bangladesh?

02 What happens if my bKash number changes after I register?

03 Can I have more than one slo2 account?

04 How do I request a copy of my account data?

05 What triggers an account review or suspension?

06 How will I know if the terms have been updated?

Terms & Conditions

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